Use a Management Fee Credit to give an owner a credit against the property’s management fees, such as returning an amount charged in an earlier statement. The credit belongs to the property, rather than a particular booking.
Enter a positive credit amount
Choose Management Fee Credit and enter the amount without a minus sign. The transaction type already identifies it as a credit. For a $50 credit, enter 50.00.
On this page: Choose the right credit · Add the owner credit · Check the statement · Correct a mistake
Choose the right credit
A Management Fee Credit reverses the effect of a management charge on the owner’s earnings. For example, an agreed $50 credit for a previous overcharge can be included on the current owner statement without rewriting the earlier statement.
If you need to adjust the amount due on a specific guest booking, use a Booking Credit instead. If you are adding a new expense payable by the owner, use Add Management Fee.
Add the owner credit
- Go to Transactions > Add Management Fee.
- Select the correct Property. Do not attach the credit to a booking.
- For the fee type, choose Management Fee Credit. You can type part of the name to find it in the list.
- Enter the credit amount as a positive value.
- Check the Date and set Status to Active for a credit that should take effect now.
- Add a clear comment explaining the credit. Include a reference to the original charge or statement where useful.
- Select Save and wait for the success message.
For a credit relating to an earlier month, record it for the current statement using the appropriate current date. Keep the explanation in the comment rather than backdating it solely to match the original charge.
Check the owner statement
- Go to Trust Account > Disbursements and expand the property with +.
- Open Booking Report.
- Check the credit amount and description in the property-level fees or adjustments, and review the resulting owner return.
The credit adjusts BookingTrust’s records. Payment to the owner still follows the usual disbursement and bank payment process.
Correct a mistake
If you selected the wrong property or amount, open the saved transaction and correct it while the relevant controls remain available. Use Edit or remove a management fee record for the steps. Check that the correction has not left two active credits for the same amount.