Use Funds to move an amount already recorded against one booking to another booking. This changes how the money is allocated in BookingTrust; it does not move money between bank accounts or move the booking itself.
Check both bookings before transferring
Confirm the source booking, destination booking and amount. Use this only when the recorded money should belong to the other booking—not simply to make two balances show Fully Paid.
On this page: Before you start · Transfer the amount · Confirm and check · If you need help
Before you start
- Open both bookings and review their Payment Record and Statement. Identify the payment or balance that needs reallocating.
- Check the property and owner on each booking, and confirm the amount that should move. Keep the reason or payment reference to hand.
- If the source booking is released or either booking has already been disbursed, contact support before changing the allocation. Do the same if the affected period is closed.
Moving the whole reservation to another property? Use Transfer a booking instead. Funds moves an amount between two existing bookings.
Transfer the amount
- Find the booking the money is being transferred from. Select the + beside it to open its options, then select Funds.
- On the transfer form, check the source property and reservation shown at the top. Select the destination Property and Booking.
- Enter the Amount to transfer.
- Check the direction, destination and amount again, then select Save.
Confirm the transfer and check both bookings
BookingTrust creates a matching balance transfer out of the source booking and into the destination booking. Reopen both Payment Record screens to check the resulting allocations and balances.
- Go to Trust Account > Bank Rec > Transaction List (Grouped).
- Find the matching entries with payment method Balance Transfer. Check the equal amounts, source and destination details, and transfer date.
- Follow your team’s reconciliation process to Confirm the transfer entries. If another person handles reconciliation, give them both booking references and the transfer amount.
These are internal allocation entries. The pair offsets overall; it is not a new bank receipt or an instruction to refund money through your bank. Do not add another payment or refund to repeat the transfer.
If you need help
| What you see | What to do |
|---|---|
| Funds is unavailable | Check the booking’s release/disbursement state and your access. Ask support for the supported correction; do not unrelease or alter transactions just to expose the button. |
| The destination booking is not listed | Recheck the destination property and booking reference. Stop rather than selecting a similar-looking reservation. |
| A balance or fee is unexpected afterwards | Compare both Payment Records and Statements with the intended transfer. Contact support before repeating it or adding a balancing credit. |
Include both booking references, the amount, transfer date and what you expected when contacting support.