Use a property’s calendar to find a reservation and check its current payment or release status. The calendar’s legend and the status shown on the reservation help explain what to check next.
A calendar status is a starting point
Open the reservation and review its payment and release records before making an accounting or payout decision. Colour alone does not confirm that money has cleared the bank.
Find the reservation
- Go to Properties > Active Properties.
- Search for the property by name or reference and open it.
- Select Calendar and locate the reservation by its dates.
- Select the reservation to open its details. If you already know the guest or booking number, use the search box at the top of the page to find the booking.
Read the calendar status
Use the calendar legend and the reservation’s written status together. The calendar legend identifies these stages:
- Red: funds have not yet been received into the bank account.
- Orange: the booking is paid and ready to be released.
- Light green: the booking has been released for the current disbursement cycle.
- Dark green: the booking has been disbursed.
Hover over a reservation, where available, to read its status text, such as Waiting on Funds. If a label or colour differs in your account, follow the live legend shown there.
Check the underlying records
- Open the booking’s payment details and payment records.
- Check whether the expected money has been recorded and whether the related bank transaction has been confirmed in reconciliation.
- Use the written status to decide which existing procedure applies. For release checks, follow Release a completed booking.
A booking may appear in the calendar before its payment has been received or confirmed. Do not treat the booking amount as cleared funds or as proof that the owner has been paid.