If a room rate or accommodation charge is missing or incorrect, compare the affected booking in your PMS with the record in BookingTrust.
For a Newbook-connected booking, select Reconcile to retrieve and classify its charges and payments using the Newbook GL settings. See Setting up the GL Codes in Newbook.
If the source amount still differs from BookingTrust, contact BookingTrust Support with the booking reference, the amounts shown in each system, any error messages and the checks already performed. For another PMS, ask BookingTrust for the import checks that apply to that connection.