If an expected Hostaway charge is missing from BookingTrust, check what Hostaway supplies for that reservation. The charge may be absent as a separate item or included in a combined amount.
- Find the property under Properties > Active Properties and open the reservation.
- Review Payment Details and Payment Record, then compare them with the charge information in Hostaway.
- If the expected charge is not supplied separately, ask Hostaway Support about the source information and relevant account or channel settings.
If a combined amount needs separate charge treatment in BookingTrust, provide BookingTrust with the affected reservations and the charge details so its team can assist.