When a reservation arrives from OPERA for a unit that has not been set up in BookingTrust, the unit may be created automatically. Check the new unit’s allocation before you rely on it for owner or fee reporting.
A new unit can still need setup
Automatic creation does not confirm that its owner, contract or fee type is correct.
Review the new unit
- In BookingTrust, open Properties > Unallocated.
- Find the new unit and check whether it is linked to the correct owner.
- Check that the correct contract or fee type has been assigned.
- Resolve any missing or incorrect allocation with your BookingTrust account administrator before using the unit’s records for reporting or disbursement.
If the unit has not appeared
Use the available OPERA room sync option to bring room information into BookingTrust. If the unit is still missing after the relevant reservation or sync, contact BookingTrust Support with the unit reference and reservation details.