Use Rental Receipts to find recorded rental receipts and download a receipt listing. For one payment, open its transaction details and the available Receipt document.
A receipt and bank reconciliation serve different purposes
A receipt records a payment in BookingTrust. Use the bank records and reconciliation to establish whether the money has reached the trust account.
On this page: Download a receipt listing · Open one receipt · Find a missing receipt
Find and download a receipt listing
- Go to Reports > Rental Receipts.
- Open Search and enter the required date range. The start and end dates for this listing filter the payment’s confirmed date, which may differ from its transaction date. Add a property or other available filter where needed.
- Run the search and check the receipt numbers, property, dates and amounts against the records you need.
- Select Print to preview the listing, or Download to save the report.
This downloads the receipt listing. To obtain a document for one payment, use the transaction’s Receipt option below.
Open an individual receipt
- Find the payment in the Rental Receipts listing and select Details.
- Check the booking/property, amount and receipt number on the transaction.
- Select Receipt where offered. Review the document, then use the document viewer’s available save or print controls.
Check the recipient and document before sharing it; receipt files may contain guest or property information.
If a receipt is missing
- Widen the date range and check the payment’s confirmed date. A payment without a confirmed date will not match a date-filtered search.
- Check the booking’s payment record and confirm that the payment is recorded against the intended booking/property.
- Check whether you need a rental receipt, a sales receipt or an owner disbursement report. These are different records.
- If the receipt or its document remains unavailable, contact support with the booking, transaction and receipt references. Do not add another payment just to produce a receipt.
I cannot see Rental Receipts or the Receipt control.
Available menus and document controls depend on your access and the transaction. Ask support to check the account and payment record; downloading a listing does not create a new receipt.