Match BookingTrust’s recorded transactions to your trust or host bank statement, then check that the daily balance agrees. This separates payments recorded in BookingTrust from money that has actually appeared in the bank account.
Use a completed bank day
Have the bank statement and closing balance for the date you are reconciling. We recommend working through the previous day, as today’s transactions may still be processing.
On this page: What you are checking · Match the transactions · Check the daily balance · Resolve a difference · Common questions
What you are checking
| Record | What it means |
|---|---|
| Cashbook entry | A transaction recorded in BookingTrust. It may not yet have appeared on the bank statement. |
| Bank-confirmed transaction | A recorded transaction matched to the actual bank activity for the relevant date. |
| Daily reconciliation | A comparison of the bank-statement balance with BookingTrust’s balance for that date. |
1. Match the bank transactions
- Go to Trust Account > Bank Rec > Transaction List (Grouped).
- Work through the bank statement and find the corresponding BookingTrust receipts and payments. Compare the amount, payment method and transaction details.
- For an imported channel payout containing several bookings, check the payout total against the bank deposit. Review the underlying booking payments if the total or payout is unclear.
- Check the confirmation date against the date the money actually appears on the bank statement, then select Confirm for the matching transaction or group.
- Leave transactions unconfirmed if they have not appeared on the bank statement. Investigate bank entries that have no matching BookingTrust record.
Confirming an imported payout group confirms the payments within that group. A manually added cashbook transaction also needs bank confirmation; saving it alone does not complete reconciliation.
Outgoing owner and supplier payments: use the actual bank payment and the corresponding payment batch to check the withdrawal. Downloading a payment file is a separate step from paying it at the bank. See Export and complete bank payments.
2. Check the daily balance
- Go to Trust Account > Bank Rec > Daily Rec.
- Enter the bank-statement date and the actual closing bank balance for that date.
- Select Submit and check the result.
- If the balances agree, view the saved reconciliation under Trust Account > Bank Rec > Rec Report. Check that the report’s date and bank balance are the ones you intended.
If the balances do not agree
BookingTrust displays a discrepancy when the daily bank balance does not match its records. Review the following before trying again:
- The date and closing balance: use the bank statement for the same day as the reconciliation.
- Missing or duplicate entries: check receipts, refunds and outgoing payments against the bank statement.
- Confirmation dates: a payment may have been recorded before it settled into the bank account.
- Grouped payouts: compare the full bank deposit with the correct payout batch, rather than one booking within it.
- Unexplained transactions: establish what actually occurred before allocating or correcting the entry.
Resolve the cause of the difference
Do not change the bank balance or add a balancing entry just to make the reconciliation agree. Contact support if you cannot trace the discrepancy or a reconciled entry needs correcting.
Common questions
I confirmed a transaction by mistake. What should I do?
Go to Trust Account > Bank Rec > Confirmed Transactions and use UnConfirm if it is available. The transaction returns to the unconfirmed list. If the option is unavailable, the transaction may already be part of a completed reconciliation. Contact support before changing the records.
Does reconciliation release the booking for payment?
Reconciliation confirms the bank transactions. For a completed stay, also review the booking’s balance, charges and fees, then follow Booking Release to make its funds available for disbursement.
Need help? Give support the reconciliation date, the discrepancy shown and the relevant transaction or payout references. Include the checks you have already made.
Related guides
- Record a booking payment
- Booking Release
- Investigate an account-balance difference
- End-of-month procedure
PDF companion
Download the Daily Bank Reconciliation manual (PDF) as a companion reference.