If you find that your account balance does not match your statement in BookingTrust, this guide will help you understand how to identify and resolve the discrepancy effectively.
Step 1: Review Recent Transactions
Carefully check your recent transactions in BookingTrust to ensure that all entries are accurate and there are no errors or unauthorized entries.
Step 2: Verify Pending and Processed Transactions
Check for any transactions that are pending or recently processed but may not yet be reflected in your current statement. These transactions can affect your balance until they are finalized in the system.
Step 3: Contact BookingTrust Support
If after reviewing your transactions and statements the balance still appears incorrect, please reach out to our support team for personalized assistance. Our experts will help you identify any issues or discrepancies and guide you through the resolution process.
How to Contact Support
You can contact BookingTrust Support via email at support@bookingtrust.com.au or by phone at 07 3184 4060. For quick help, visit our Help Center at https://help.bookingtrust.com.au/ where you can submit a ticket or chat with a representative.
Additional Tips for Maintaining Accurate Account Balances
- Regularly reconcile your accounts to catch discrepancies early.
- Ensure all transactions are entered completely and accurately in your PMS and BookingTrust.
- Keep your PMS and BookingTrust integrations updated to avoid synchronization issues.
For more information on how to streamline your trust accounting and financial management with BookingTrust, visit our official website at https://www.bookingtrust.com.au/.
We’re committed to helping short-term rental managers achieve compliance, transparency, and efficiency in their financial processes.