As BookingTrust has grown, our support policy has changed from free support for all clients to an initial unlimited free-support period followed by additional support options.
This policy applies from 1 January 2022.
Client services
Free unlimited phone and email support is available for the first 45 days after going live with BookingTrust. Your bank reconciliations must be up to date within a reasonable period, and all current transactions must be confirmed within a reasonable period.
We also provide free phone and email support to customers who engage us for client services, such as account reconciliation.
Support is free when a software error causes the issue. BookingTrust determines whether this applies.
Additional client services
After the initial 45 days of going live, client support services cost AU$120 per hour, billed per half hour. Your credit card is charged immediately after the issue is resolved.
Email services@bookingtrust.com.au to arrange an appointment.
Additional training
All clients receive 45 days of unlimited free training from the date their business goes live. We encourage you to ask questions during this period so you are confident you have received adequate training.
After the initial 45 days, anyone in your team—including new staff—can book additional training with our support team. Email services@bookingtrust.com.au and Client Services will arrange a meeting.
Additional training costs AU$150 per hour, billed per half hour. Your credit card is charged immediately after the training session.
Managed accounts
Having your trust accounting managed for you can sometimes be more efficient and cost-effective. To discuss BookingTrust managing your trust accounting, email Craig at craig@bookingtrust.com.au.
For questions about this policy, email craig@bookingtrust.com.au.