This applies to stand-alone clients and PMS clients without payment information supplied by the PMS (for example, YesBookit).
To record a payment made by the guest:
- Find the booking under Bookings > Active. Use Search or scroll the list.
- Select the + to open the submenu, then select Payment Record.
- In the Payment Record, select Add Transaction (or Payment Received).
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Choose the transaction type for the payment. Payment Received splits the original payment into the relevant payment types:
- Accommodation Payment is the accommodation tariff and is used to calculate the management-fee percentage.
- Guest Charge Payment is for guest charges paid directly to the property manager. These funds are not shown to the owner in the Booking Report and are added to the management-fee amount.
- Bond Received is recorded in the bond section and is ready for release once the booking is completed and confirmed.
A corresponding payment type is created for each transaction type, and the receipt is recorded as one payment entry in the cashbook.
- Enter the payment amount and date. The date defaults to today.
- Under Payment Details, confirm the receiving bank account (the Trust/Host Account should be selected by default) and the payment method.
- Leave Transaction Status as Active, then select Save.
The booking balance will show Fully Paid when its recorded payment and charges balance. For the checks and confirmation steps for a completed booking, see Release a completed booking.